Last updated on 1 May 2019
At Jebsen, we're committed to protect and respect your privacy.
We try to explain things as clearly as possible. And if you have any questions, you can Contact Us
We are the Jebsen group of companies. You can find a list of Jebsen companies in the Key terms section.
We obtain personal information about you in the following ways:
For example, we may obtain information about you when you take part in one of our events, create an account on our websites, purchase our products and services online or offline, or when you subscribe our newsletters.
We, like many companies, automatically collect the following information:
We collect and use your information by using cookies on our website – more information on cookies can be found in the Key terms and Cookies sections below.
When you interact with us on social media platforms (also known as social networking sites, or SNS) such as Facebook and Google+, or when you log in our websites via these platforms, we may obtain information about you. For examples, when you publicly tag us in an event photo. The information we receive will depend on the privacy preferences you have set on those types of platforms and SNS.
The personal information we collect, store and use may include:
Data protection laws recognize certain categories of personal information as sensitive and therefore requiring greater protection, e.g. information about your health, ethnicity and religion. We don’t usually collect sensitive data about you unless there is a clear and valid reason for doing so and data protection laws allow us to. For example, we may ask for your health information if you are taking part in a race that we organize.
Where appropriate, we will make it clear why we are collecting this type of information and what it will be used for.
We're committed to protect privacy of children and minors aged below 18. If you are aged or under 18‚ please get your parent or guardian's permission beforehand whenever you provide us with personal information.
We use the information we collect for a number of different purposes include:
If our use of your personal information exceed the purpose or scope that we claimed when we collected it, we will inform you again and seek your consent again before we use it.
We retain personal information for as long as necessary to provide the products and services and fulfill the transactions you have requested. Or for other legitimate purposes such as complying with our legal obligations, resolving disputes and enforcing our rights. For example, we are legally required to hold some types of information to fulfil our statutory and regulatory obligations (e.g. accounting records for tax compliance, your email address after you opt-out from our marketing communications).
Because these needs can vary in different context under different circumstances, our actual retention periods can vary significantly. But we will regularly review and ensure unnecessary personal information are safely deleted and completely removed from our servers.
We do not share your information with companies, organizations, or individuals outside of Jebsen group except in the following cases:
We will share personal information outside of Jebsen only when we have your explicit consent.
We will share personal information outside of Jebsen if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to:
However, we will take steps to ensure that your privacy rights continue to be protected.
We may use your personal information such as your contact details to provide you with news and information about us, and our products and services, if we think it may be of interest to you.
You have a choice about whether or not you wish to receive information from us. For example, if you don’t want to receive some or all marketing communications (post, email, text, telephone) from us, you can select your choices by checking (or unchecking) the relevant boxes on the form we used to collect your information.
And you may opt out from our marketing communications at any time by clicking the unsubscribe link at the end of our marketing emails or Contact Us.
We’re committed to put you in control of your personal information so you are free to customize or change your preference at any time by Contact Us
We will stop using your personal information for marketing if you have indicated that you do not wish to. But we will retain your details on an opt-out list to help ensure that we do not continue to contact you. However, we may still need to reach you for administrative purposes like where we are processing your purchase or thanking you for your participation in an event.
You have the right to request access to the personal information that we hold about you.
You also have the right to request a copy of the information we hold about you, and we will provide you with this unless legal exceptions apply.
If you want to access your information, please send a description of the information you would like to see and proof of your identity by Contact Us.
You have the right to have inaccurate or incomplete information we hold about you corrected. The accuracy of your information is important to us. So if you change email address or phone number, or if you believe any of the other information we hold is inaccurate or outdated, please Contact Us.
You may ask us to delete some or all of your personal information and we will do so as far as we can. Some data you can delete whenever you like, and some data is deleted automatically. But some data we may need to retain for longer periods of time when necessary. In some cases, we will retain that information in anonymized form rather than delete it.
You have the right to object our use of your personal information for direct marketing. If you have given prior consent to receive our direct marketing communications, you have the right to withdraw your consent at any time.
If you want to exercise any of the above rights, please Contact Us. We may need to ask for further information and your identity proof. We will endeavor to respond fully to your requests within statutory time limits. But if we’re unable to do so, we will contact you with reasons for any delay.
Please note that exceptions apply to a number of these rights, and not all rights will be applicable in all circumstances and the location where you live. For more details we recommend you consult the guidance published by your local privacy commissioner’s office.
When you give us personal information, we take all necessary steps to ensure appropriate technology and organizational controls (e.g. limit access on need-to-know basis) are in place to protect it.
Any sensitive information such as your credit card details is encrypted and protected. When you are on a secure page, a lock icon will appear in your web browsers.
Non-sensitive details about you such as your email address are normally transmitted over the internet, and it’s not guaranteed to be 100% secure. So while we strive to protect your personal information, we cannot guarantee the information you transmit to us is secured. And you do so at your own risk.
Where we have given (or you have chosen) a password which enables you to log on or access certain parts of our websites, you are responsible for keeping your password safe and confidential. You should never share your password with anyone.
We operate in different countries and your personal information may be processed on servers located outside of the country where you live. We may transfer your personal information between different Jebsen companies located in different countries. Data protection laws vary among countries, with some providing more protection than others. Regardless where your information is processed, we apply the same protections described in this policy. We take appropriate measures to secure your personal information both during transit and at the receiving location.
Hosting providers of our websites and servers, wherever they are located, are bound by contracts that ensure a high standard of privacy protection. And they must act only on our instructions and implement necessary technical measures to keep your personal information safe.
You can switch off cookies any time by setting your browser preference, but it may result in loss of functionality when you use our websites.
We may also keep track of IP address to: (i) troubleshoot a technical problem; (ii) maintain website safety and security; (iii) restrict access to our websites to certain users; and (iv) better understand how our websites are utilized.
You can contact us:
Entities that belong to the Jebsen group of companies, including the following:
|Cookies||A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the site again, the cookie allows that site to recognize your browser. Cookies may store user preferences and other information. You can configure your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies.|
|Device||A device is a computer that can be used to access our websites and services. For example, desktop computers, tablets, smartphones are all considered devices.|
|IP address||Every device connected to the internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the internet.|
|Personal Information||This is information that you provide to us which personally identifies you, such as your name, email address, billing information, or other data that we can reasonably link to such information, e.g. information we associate with your registered account.å|